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Shipping

Which types of products are embargo in express delivery?

Imitation brandliquid, powderfood, fresh producepharmaceuticalscorrosive and other contraband.

What is the Dispatch & Delivery Time of UK/US/DE Direct Service?

The orders will be dispatched in 1-3 business days after we receive your confirmed payment. The delivery time of UK/ US direct service is 3-5 working days.

What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

 

Remember that your delivery time might be longer or shorter depending on the locations your order is going to. This chart is only for references.


This chart only shows a small portion of the locations we ship to. The time we indicated here can help you know the time it might take for your items to arrive.


Delivery Agency

USA

Brazil 

Egypt

France

Japan

Britain

DHL

3

5

5

3

2

3

FedEx 

3-4

4-6

3-7

3-4

2-3

5

UPS

3

5

5

3

2

3

EMS

5-7

8-10

7-9

5-8

4-7

5-9

Postal parcel

20-35

30-40

15-20

20-30

15-30

20-35

 
We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open an dispute, 
we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days. 

When I should pay extra shipping fee?

For DHL orders we may ask you pay extra shipping cost after you finish the payment under the following two situations:

(1). If your parcel is large in size and light in weight, you may be charged for its volumetric weight rather than its actual weight. To calculate the volumetric 
weight use the formula below:
                        length*width*heigt(cm)/5000=weight(kg)

Parcel weight is rounded up to the nearest half kilo. The greater of the two weights will be used for the shipping cost.
                                                                   
If you have any doubt about how DHL charge shipping cost, pls check the description on DHL page :Details 

(2). If you are located in a remote area in DHL system. http://remoteareas.dhl.com/jsp/first.jsp,  we need to charge at least USD40 or more for the remote area fee according to the order's weight. Either the Postal Code or Village/Town/City of your shipping adress could be found in DHL remote area, we have to charge remote area fee.
For example: 
Coutry: Italy, State: LECCE, City: ACAYA. Postal code: 73020




Why was I asked for a "CPF/CNPJ" number? (Brazilian customers)

Our customers in Brazil have informed us that for international shipments, all individuals are supposed to state their "CPF" number on invoices and 
companies are required to include a "CNPJ" number.
Therefore, if you want us to ship your order to Brazil, please make sure to provide the correct "CPF" or "CNPJ" number so your package can smoothly
clear Customs.

How do I calculate the shipping cost?

You can check the shipping cost you need to pay on the shipping cart page . Please select the country and states you are located in. We provide several 
shipping methods for your reference.

Are there any additional fees involved in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs 
clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies 
vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are 
required, it can cause delays beyond our original delivery estimates.

Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

Why isn't the tracking information for my order available online?

For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7 
business days to get your package status. 
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out. 

If the tracking information is not available within these timeframes, please click service@fasttobuy.com to ask our customer service team for help.



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